PRIVACY & SECURITY

 

COOKIES

 

Cookies are small information files that identify your computer to our server and helps identify customers and speed up the ordering process.  Please note that cookies can't harm your computer.  These Cookies in no way allow us to access your computer and do not store any details relating to you or your Credit Cards. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. Please note that if you do not allow cookies, some of the functionality of our website - offers, promotions, etc., may not function.

 

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

 

If you wish to turn off Cookies, then please check your browser’s help files for guidance on how to do so.  The Help section is usually found in the Menu bar at the top of the browser.  However, if you turn off Cookies, you may lose some of the functionality of this website.

 

SECURITY

 

The transactional web site www.poshbagsuk.co.uk currently uses 128-bit Advanced Encryption Standard (AES) encryption technology, the most advanced security software currently available for online transactions to ensure that all of your personal information is protected to the highest standards.

 

All our Credit/Debit card handling is managed through Sage Pay (previously named Protx) a leading secure payment gateway.  Please note, we do not store your payment information on our system.  It is only held for as long as it takes to process the individual payment transaction.

 

3D Secure

 

3D Secure is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. Once you have entered your card details on the Sage Pay payment page you will be prompted on the confirmation page to register your card for 3D Secure (if you have yet to do so) or proceed with the transaction by entering in digits from your password pin. This authentication process does not take place on our computer servers and no information is retained by us.

 

Your Personal Information

 

Any personal information collected on this site is only used for the purpose of fulfilling your order or providing the best possible service.  We may use your personal information to:

 

  • Administer the website
  • Process your orders
  • Email you with information such as news regarding the website, new services and special offers or promotions that may be of interest to you.  If you have purchased from us, or registered to receive Newsletters from us, you can remove your email address from our list by using the ‘unsubscribe’ links in any emails sent to you.

 

Customer Feedback

 

We have recently appointed FeeFo to establish a process of customer ratings and reviews for our website. We have always been keen to hear about our customers’ experiences, and now you can see what people like you think of our products and the service we provide.

 

Why we chose FeeFo

 

FeeFo offer a simple, totally independent, platform for customers to leave their feedback. Their system is very quick and straightforward for customers to use, so we get lots of valuable feedback to help us improve our products and services. They also work with lots of other reputable online mail order companies, and we hope that, by incorporating them into our site, we will benefit from the trust that they are building into online shopping.

 

How it works

 

Approximately 7 days after we despatch your goods FeeFo will send you an e-mail asking for feedback via a very simple, anonymous, 15-second tick-box survey, and you can also add any further comments. This information will feed through to our website and, if it highlights any issues with our products or service, will enable us to investigate immediately.

 

Why you can trust the reviews

 

All the products and service reviews on the site are written by customers. Unlike other systems, only people who have purchased products are able to review them, so you know they’re accurate and genuine.
We publicly post all customer reviews - good or bad - and our responses to any comments, so you get the whole picture.

 

Data Protection

 

Poshbags ltd are committed to protecting your information and any details that may infringe on your privacy.  Poshbags UK are registered with the Information Commissioners Office as a Data Controller - Registration No: ZA185559.  We will only use the information that we collect about you lawfully in accordance with the UK Data Protection Act 1998.

 

Complaints

 

If you feel that Poshbags ltd is not abiding by its posted privacy policy, you should first contact the Online Customer Service Department at sales@poshbagsuk.co.uk

 

PoshbagsUK , Registered Office: Unit 18, Hilsea Industrial Estate, Limber Line Road, Portsmouth, PO3 5JW, United Kingdom TEL: 02392 691454